This is delivered based on the Aspirico Quickstart methodology. This proven process can be implemented in weeks if required. It is based on an agile, iterative approach to system configuration, deployment, testing and sign off.

Your dedicated client management team will develop a tailored project implementation plan. Our team has extensive experience across all care delivery settings. These range from small provider implementations to large-scale national deployments involving thousands of staff and tens of thousands of care plans.

We recognise that the primary users of Aspirico solutions are people supported, practitioners, carers and provider management. Our vision is to ensure our solutions are the most accessible, user friendly, intuitive solutions available in the market today. As such, we have invested significant effort to ensure that the solutions are user-focused, icon driven and multi-media enabled with a wide range of screen sensitive help features.

Aspirico consultants provide a wide range of training services including on-site training , online training and blended training delivery models. These services and resources ensure that your staff are fully trained and supported on the use of the iplanit care management system.

Other services can include LMS integration, video resources and regular webinars. We also offer subscribing clients a range of regular “best practice” clinics, iplanit health-checks and access to the iplanit resource center where we regularly update our library of training and good practice materials.

Your ongoing support will include a dedicated client manager to assist in your care system roll-out and internal administration support needs.

iplanit is normally delivered as a hosted, cloud-based service but can also be deployed on dedicated, third-party or on-premise servers.

All hosting is carried out in country, in partnership with leading, top tier, hosting infrastructure providers. These are all fully certified for ISO 27001 and related data center standards.

Our philosophy is to continuously build best practice into the iplanit client management software.

We encourage feedback and suggestions from our users. We measure our client satisfaction based on the feedback from people supported, supporters and management.

All providers have access to the support desk service which is included as part of the Aspirico service agreement. We operate a ticket tracking service to ensure prompt and personalized responses to all enquiries and requests for assistance. This offers you access to all improvements and additional functional enhancements to the iplanit solutions being used.

Our support service includes product troubleshooting and timely access to any patches, as well as access to upgrades, new releases, product documentation, video and other online support resources.