Since Medicare, the National Disability Insurance Scheme (NDIS) is Australia’s most significant social policy project. The NDIS promises to revolutionise disability services and give people with disability more choice and control; but is it doing as promised? Are people with disability still being ‘fitted’ into services provided by the service provider, instead of those services tailored to their individual needs? 

The NDIS objective is to collaborate with the person to identify the supports needed to achieve goals in many aspects of their life. These areas may include independence, involvement in the community, education, employment and health and wellbeing. The NDIS allows increased participant choice and control of their supports, and ensures they are receiving all entitlements over their lifetime. 

An overview of the NDIS Operational Guideline – Communicating with people with disability stipulates at point 6.1 that people with disability will be supported by the NDIA in the decision-making process. This may be achieved through various approaches, not limited to: 

  • providing information, such as explaining to a participant the context or consequences of a decision under the NDIS; 
  • helping a person to develop the capacity to make independent decisions; 
  • maintaining a person centred approach where supported decision making is by or with the person with disability, not for or on behalf of the person. The NDIA will encourage participants to source their own information around a decision that affects them. 

What is Co-Design, and how can service providers plan for better inclusion? 

Co-Design of disability service provisions by NDIS service providers, and people with disability has been valued since the Scheme’s inception. It is respected that people supported are included in the entire planning process of their services and continue to be consulted ongoing, as goals and aspirations may change.  

Co-Design in disability service provision and person centred approach is as unique as one can be creative. There are no hard-set rules, nor are there boundaries. What is evident is that people supported are specialists in what works for them, and through the NDIS, participants have been provided with some opportunities to co-design their service package and steer change for themselves to maximise their opportunities and quality of life. Nevertheless, more can be done! 

Aspirico, as a relationship-driven CRM software provider for the disability and community sector, maintain there are a few parts to co-design as we see it: 

    1. Including people supported with organisational business decisions.  Set up a Co-Design reference group and seek feedback from them regarding relevant business decisions.  This has been extraordinarily successful when service providers configure the iplanitsoftware, as the reference group can be included in contributing to a more person centred care plan software system.
    2. Learn more about the participant’s journey within the organisation. Our electronic care plan software can be utilised to empower people supported to provide feedback to deliver improved care planning. Service providers can query the participant’s experiences, any improvement suggestions, how to provide further inclusion for their needs and whether the organisation’s transparency is enough. This can be asked using a variety of communication methods within the iplanitsurvey module.
    3. Are the services offered really person centred? Is each service tailored to the person’s needs, goals and aspirations? Do they provide an opportunity to co-design their service packages and if so, do they give the relevant level of person centred opportunities? 

The terminology ‘person centred approach’ has been extensively used by service providers increasingly in the sector over the past few years and is highly regarded when describing our software, iplanit. Developed by the sector, for the sector, some 12 years ago, iplanit continues to evolve through ongoing annual investment as the sector’s needs change. The main objectives of the software development and integral coding logic is focused on the person and their circle of support. iplanitis highly outcomes-driven and less transactional focused, unlike so many other products on the market. Let us track participant outcomes and the quality of service provision, rather than focusing on staff management.   

How can we leverage what we know about the person centred approach and use co-design to continue improving services for people with disability?

Over time, the Client Management team have gained an enormous amount of knowledge from inclusion-focused iplanitservice providers and their unique configuration of our care management software 

The regional team is hosting a webinar presenting how iplanitis servicing the Australian and New Zealand market with locally configured, ISO certified CRM software.  

Learn how our commitment to co-design, ability to manage and provide person centred solutions, ensuring full inclusion and overall transparency of data, and service provisions to all people involved, sets us apart in the market. See how a shift in thinking from transactional to outcome-focused service delivery has seen real-life changes for people supported.  

Click here to register for this free 30-min webinar on Co-Design disability service provisions. Or copy this link to your browser: 

As an international CRM software provider focusing on relationship co-production, person-centred inclusion and coding logic, Aspirico has been awarded as an innovative software developer for more than a decade.

Chanelle is a Registered Nurse with more than a decade’s clinical experience. With a caring, reliable nature and a genuine passion to deliver exceptional service, Business Development Lead is fitting with Aspirico. Based in WA, as your first point of contact, Chanelle is championing a world where inclusiveness is respected in ensuring people can make informed decisions about their lives.