iplanit FAQ

WHAT TYPES OF ORGANISATIONS CAN IPLANIT SUPPORT?
iplanit is suited to any registered or non registered NDIS services focused on providing services to adults or children across community care spectrum from intellectual disability, mental health, housing to older people and supported employment. iplanit is specifically designed to be affordable and rapidly deployed using our “secure cloud” local based hosting capabilities and is suitable for regional organisations supporting below 25 Participants to national service providers supporting thousands. iplanit is being used in every setting from intensive, multi-disciplinary, from supported independent living, to community access, in-home and respite.
DOES IPLANIT WORK FOR ANY SIZE TEAM?
Absolutely. The service is specifically geared to be able to scale from small teams of individual professionals who has just stared to provide services under the NDIS to support large public sector clients. Critically we also support controlled inclusion of NDIS Participants/family/carer input into the team activities. With secure linkage between staff and Participants, and structured location structure, iplanit can control and manage data privacy from only a few Participants to thousands.
CAN IPLANIT BE USED BY PARTICIPANTS AND FAMILIES?
Yes. iplanit is primarily for the NDIS service provider community however, we have uniquely incorporated a wide range of features to promote active participation by service users, families and carers where this is permissible.
CAN IPLANIT LINK INTO MY EXISTING SYSTEMS AND PROCESSES?
Yes. We have specifically developed a secure interface called iplanit Connect to allow service providers to link into their existing systems and processes. Please contact us to discuss your specific requirements.
WHAT IS THE HISTORY OF IPLANIT?
Aspirico is a leading international health and human services technology company. Founded in 2006 by a group of experienced technology and social care executives, Aspirico is motivated by a driving passion to promote inclusion, transparency, person centred service delivery and to give people and providers tools which will allow them to maximise limited resources. Frustrated with traditional case management systems which tended to focus on measuring “inputs” by staff, Aspirico founders wanted to compliment this capability with the ability to engage service users and family directly and also measure “impact” and efficiency of services provided.

The company name Aspirico is derived from the word “Aspire” and points to our mission to create and deliver inclusive, world class technology solutions which allow people in long term care and community support settings to take control of their life aspirations and their health – thus our company motto “Achieving life’s potential”. During 2007 – 2010 the company carried out an extensive international research and development program developing a web based support planning framework with leading clients such as SCOPE UK and others. Using this platform, iplanit evolved rapidly during 2008 -10 and Version 1 was launched in early 2010 following a two year development phase. Early contributors included a group of “best practice” person centred providers across the UK and Ireland plus input from leading international consultants such as Paradigm.

iplanit has continued to evolve with input from a growing number of providers to incorporate the needs of older people, mental health and children’s services. Now at Version 6.0, iplanit is used extensively across all of these settings and variants have been released to meet the needs of international markets also such as New Zealand and Australia.

HOW DOES IPLANIT WORK?
iplanit is delivered to the service provider over a secure, remote internet service. There is no need to install software, spend lots of time training on systems or put burdens on scarce technical resources. iplanit is used by registered and non registered NDIS and Community care service providers.
HOW DO I CHECK WHETHER IPLANIT IS RELEVANT TO MY TEAM/ORGANISATION?
Please contact Aspirico sales at iplanitau@aspirico.com for a discussion.
WHAT PLANNING APPROACHES, GOALS AND REPORT TEMPLATES ARE INCLUDED IN IPLANIT?
We have included a wide range of Person Centred Planning, national curriculum and Disability related example goals and optional templates in the system based on a wide range of feedback from service providers in Australia, New Zealand, the UK, USA and Ireland. This includes standard templates such as MAP, PATH, etc. With a growing footprint in Australia, iplanit is seen an the pioneer of person centred care software solution.
CAN WE INCORPORATE OUR OWN PLANNING TEMPLATES, REPORTS AND GOALS/OUTCOMES?
Yes, we have created a range of intelligent wizards to allow non-technical users easily add new content as needed.
HOW DO YOU CHARGE FOR IPLANIT?
iplanit is charged for on an annual subscription basis which is based on the number of service users (Participants, Consumers, Aged Care clients) which the service provider works with. This allows prospective users to quickly get up and running on the system without any capital costs or infrastructure requirement. Client-specific changes can be added and tailored remotely in a much more cost-effective manner than traditional systems.
HOW AND WHEN CAN I ACCESS IPLANIT?
The services can be securely accessed 24*7 over any internet connection using all standard internet browsers. The system can be hosted 1) internally by the service provider, 2) by a preferred third party (such as Platform Plus) or 3) by Aspirico. iplanit can be accessed from team member laptops, desktop computers, tablets and other mobile devices through a secure login from any connected screen to the internet.
CAN WE TRIAL IPLANIT?
Depending on the service provider, iplanit may be implemented on a pilot basis which will allow you to confirm the savings and efficiencies available Please contact iplanitau@aspirico.com for further details.
HOW PRIVATE AND SECURE IS MY DATA?
iplanit has multiple levels of security and access control to your service user information to ensure that your data is completely secure. Also, as the information is securely accessed in a controlled central server location, there is no risk of sensitive information getting lost or stolen on portable computing devices. Please refer to our security and privacy section elsewhere on this website for complete details.
DO I NEED INFRASTRUCTURE?
Not necessarily (though it can be provided on-premise if needed). The iplanit is generally run on an ASP (Application Service Provider) basis hosted either by the provider, Aspirico or by a preferred third party such as British Telecom. In this context, you do not have to invest in hardware, or network infrastructure. The service can be accessed using secure password controls, through user laptop or desktop computers and mobile devices from any location. It can operate over dial-up or broadband links.
WHAT IF THE TEAM ARE NOT ALL COMPUTER EXPERTS?

iplanit is specifically designed to be an intuitive, self-service tool for the non-technical user. Aspirico provide a range of dynamic supporting materials to help customers get the most from iplanit. These include the iplanit learning centre, an online resource packed with a variety of resources including video tutorials and links to documents,which is separated in areas of relevance for each user group: People Supported; Support Worker level and Manager/Executive Level. We also provide desk top manuals which are reviewed twice a year or after each full point release. An ongoing schedule of topic based webinars are provided for existing customers to provide refreshers or to catch up on latest functionality enhancements. To this end, we have included help and explanatory texts within each screen on the system along with lookup features to provide additional information. As such minimal training should be sufficient for a system “administration” level user. Most team members should be able to use the system without detailed training. The system is also specifically designed to support a “dual operation” world where some users continue to user paper records (at least in part) where required. We also offer onsite and remote training support detailed in the services section of this website.

HOW DO I SET UP THE SYSTEM FOR MY SPECIFIC NEEDS?
iplanit offers a range of services detailed in the services section of this site. This work can mostly be carried out offsite without a lot of client resources. The system administrator will have access to all the configuration tools as part of the administration console where all settings to reflect individual needs are set up. For any specific needs over and above the standard system, the Aspirico team will carry out a consultation and agree these in writing in advance.
DOES MY ADMINISTRATOR NEED TO BE A TECHNICAL PERSON?
No. The system administration activity can be carried out by any computer literate person. Typically any member of the team or administration staff can perform this function. Once the system is set up, this activity is minimal.
HOW DO I CONTROL THE EXTENDED TEAM ACCESS AND PERMISSIONS?
Most organisations will wish to manage the access rights and permissions for specific users. All users can be set up to have either read-only, read and write access, or limited screens access – these settings can be applied to all of the modules and screens within the system.
IS IPLANIT COMPATIABLE WITH THE NDIS?

Yes, iplanit partnered with National Disability Services in 2014. Since its launch in Australia in 2014, the iplanit product has been configured to meet the needs of the Australian Market.  

CAN IPLANIT MANAGE FINANCIAL CLAIMS TO THE NDIA?

Yes, the iplanit budget and funding module is configured and fully compatible to meet the claim requirements of the NDIA. 

HOW DOES IPLANIT PROVIDE INFORMATION FOR THE NDIS QUALITY AND SAFEGUARD COMMISSION?

There are many ways iplanit is used when collecting data for the Commision. Data in relation to the following areas can be explored: How the service provider is meeting the NDIS Practice Standers, NDIS Goals, Incident category reporting, use of unapproved restricted practice, and more.  

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