Woodville Alliance 

Woodville Alliance has been working toward healthier, happier lives for the community in Greater Western Sydney for over 20 years. Woodville supports people who are homeless, have disabilities, experience mental health issues, struggle with
their families or feel left behind in life.


Woodville Alliance Case Study

“iplanit has really helped us to bring person centered practice to the fore, focus on outcomes and make a significant step forward in becoming NDIS ready. “

Christine Drimal

Services Director , Woodville Alliance

The Challenge

Woodville needed a solution to enable them to drive a more person centred approach for their clients, monitor clients outcomes and to be able to report on progress.

They needed to effectively capture what’s important to and person as well as important for a person and at the same time track. In addition they needed to use the plan and outcome data to allow them to bill against services delivered with
the NDIS (National Disability Insurance Scheme).

Creating A Configurable Solution

The iplanit suite is an online care management solution for providers who are focused on evidencing value and person centered service delivery.

Following a six month pilot, Woodville rolled out the iplanit system to assist them in streamlining service provision to their clients for over 200 teams during 2015.

In addition to the core iplanit solution,Woodville use the optional Calendar module to support greater inclusion for the clients and
additional plans are in place to integrate rostering.

The Benefits

As a result of the implementation of iplanit, Woodville have confirmed the following
benefits for people supported, management and staff:

🔺 Significant time savings in terms of reducing inefficient paper handling

🔷 Significant improvement in transparency across all of the different roles within
 🔺Enhanced team cohesion based on the instant mobile access to clients plans
and outcomes
🔷 Being able to bill NDIS accurately based on services delivered to clients
🔺A more interactive and inclusive approach to person centred care: people
able to upload multimedia and link items to their plans, staff able to give real
evidence to clients’ family and circle of support.
🔷A noticeable increase in the skill development of service users around the use
of technology since the implementation of iplanit.

 Key Performance Indicators below sourced from Woodville Alliance Annual Report 2015



Service User Satisfaction


Family/Carer Satisfaction


Programme Growth


Service User Participation

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