Three Cs stands for ‘Control and Choice in the community’ and is a progressive provider of services for people with learning disabilities and/or mental health challenges.

Three Cs support about 300 people, are based in Greenwich, London and support people in the boroughs of Lewisham, Southwark, Newham, Redbridge and Greenwich.

ThreeCs iplanit Case Study

“The biggest impact is on the increased number, quality and visibility of truly person-centred outcomes. iplanit has made a central contribution to our transformation into an organisation that measures it’s success by the achievement of person-centred outcomes.”

Jo Clare

CEO, ThreeCs

The Challenge

Three Cs wanted to measurably increase quality, completion rate, accountability and delivery of outcomes for the people they supported.  

Creating A Configurable Solution

iplanit digital care planning implementation was project managed for 18 months. It was supported by a change management programme called “Celebrating Success”, through which 88 Independence and Community Awards for successful outcomes were made by the Mayors of Lewisham and Southwark.

Results and Benefits


Three Cs deployed the iplanit care plan software across some 300 teams within one year of project rollout commencement. During the project the team put significant emphasis on the following key roll-out principles when communicating the plan to stakeholders

  • Securing accountability for achievement of all person-centred outcomes, including more challenging goals
  • Celebrating success in person-centred outcomes based on recorded and measurable evidence
  • Streamlining cumbersome paper based processes to improve cost-effective delivery of services and making savings in administration and reporting overhead.
  • Making it happen – Empowering people by putting the action and outcomes into planning

Management were instructed that iplanit was “core not more” in other words, it became the central and only way to track progress and service quality across the
organisation. Monthly management targets and reporting was set up using the iplanit reporting data to allow senior management to monitor the take up and progress of the roll-out.



Increase in Outcomes Digitally Recorded


Increase in Outcomes in Progress


Increase in Person Supported Involvement


Increase in Outcomes Complete

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