FAQs

HOW AND WHEN CAN I ACCESS IPLANIT?

The services can be securely accessed 24*7 over any internet connection using all standard internet browsers. The system can be hosted 1) internally by the service provider, 2) by a preferred third party (such as British Telecom) or 3) by Aspirico. The service can be accessed from team member laptops, desktop computers, tablets and other mobile devices through a secure login from any connected screen to the internet..

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CAN WE TRIAL IPLANIT?

Depending on the service provider, iplanit may be implemented on a pilot basis which will allow you to confirm the savings and efficiencies available Please contact CLOAKING for further details.

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How private and secure is my data?

Iplanit has multiple levels of security and access control to your service user information to ensure that your data is completely secure. Also, as the information is securely accessed in a controlled central server location, there is no risk of sensitive information getting lost or stolen on portable computing devices. Please refer to our security and privacy section elsewhere on this website for complete details.

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Do I need infrastructure?

Not necessary (though it can be provided on premise if needed). The iplanit is generally run on an ASP (Application Service Provider ) basis hosted either by the provider, Aspirico or by a preferred third party such as British Telecom. In this context, you do not have to invest in hardware, or network infrastructure. The service can be accessed using secure password controls, through user laptop or desktop computers and mobile devices from any location. It can operate over dial-up or broadband links.

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What if the team are not all computer experts?

iplanit is specifically designed to be an intuitive, self service tool for the non technical user. To this end we have included help and explanatory texts within each screen on the system along with look up features to provide additional information. As such minimal training should be sufficient for a system "administration" level user. Most team members should be able to use the system without detailed training. The system is also specifically designed to support a "dual operation" world where some users continue to user paper records (at least in part) where required. We also offer onsite and remote training support detailed in the services section of this website.

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How do I set up the system for my specific needs?

iplanit offers a range of services detailed in the services section of this site. This work can mostly be carried out offsite without a lot of client resources. The system administrator will have access to all the configuration tools as part of the administration console where all settings to reflect individual needs are set up. For any specific needs over and above the standard system, the Aspirico team will carry out a consultation and agree these in writing in advance.

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Does my administrator need to be a technical person?

No. The system administration activity can be carried out by any computer literate person. Typically any member of the team or administration staff can perform this function. Once the system is set up, this activity is minimal.

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How do I control the extended team access and permissions?

Most organisations will wish to manage the access rights and permissions for specific users. All users can be set up to have either read only, read and write access, or limited screens access - these settings can be applied to all of the modules and screens within the system.

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